Talent Solutions

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as a specialist on certain products. Additional responsibilities may include a Team Lead/Coordinator role. Position requires 1 Industry Certification.

Primary Responsibilities

• Specializes in the servicing and repair of a core set of highly complex office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively drives revenue-generating opportunities through supply leads, contract sales, network support contract leads, equipment, and print assessment leads.
• Works under minimal supervision and demonstrates technical expertise.
• Performs diagnostics, installation, removal, and retrofits on complex office products.
• Completes technical training on new equipment as assigned.
• Conducts on-the-job training for new and experienced technicians and technical seminars as required.
• Acts as a communication link on unresolved technical issues and interacts with external customers to ensure high levels of customer satisfaction.
• Maintains productive, professional relationships with all company personnel.

Required Experience

• Requires high-level technical skills typically gained through completion of technical school and 3+ years of related experience, including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained performance at meets or exceeds level for at least 2 years.
• Valid state driver's license and minimum level of auto insurance coverage per company policy required.

Required Education

• Completion of technical school.

Working Conditions

• Typically works in an office environment with adequate lighting and ventilation, and normal temperature and noise.
• Extensive daily travel in an automobile between customer locations is usually required, with potential for travel by foot in urban areas.
• Regular exposure to conditions that could result in minor cuts and burns, as well as chemical solvents and cleaners.
• Shift work, overtime, stand-by, and/or on-call may be required.
• Daily contact with dispatch and parts departments, as well as external customers.