Talent Solutions

The Field Representative II services and repairs a variety of company products and systems at customer locations within a specific geographic area.  The Technology Service Support Representative is skilled in managing a full workload in both standalone and networked environments.

Primary Responsibilities

• Achieves expected productivity levels associated with assigned workload and experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue opportunities through supply leads, contract sales, and equipment assessments.
• Performs diagnostics, installation, removal, and retrofits on assigned equipment.
• Conducts Basic Connected installations and provides customer training on printing functions.
• Troubleshoots and repairs or replaces equipment components as needed.
• Completes technical training on new equipment as assigned.
• Maintains and manages own parts inventory accurately.
• Adheres to territory back-up plans and completes administrative tasks timely.
• Interacts with customers to determine service needs and ensure satisfaction.
• Provides technical assistance to less experienced technicians.
• Responsible for maintaining a "car stock" inventory and performing other duties as assigned.

Required Experience

• Typically requires journeyman-level technical knowledge gained through completion of technical school and 2+ years of related experience.
• Valid state driver's license and minimum level of auto insurance coverage required due to extensive use of personal vehicle.

Required Education

• Completion of technical school.

Working Conditions

• Works in an office environment with adequate lighting and ventilation.
• Extensive daily travel required between customer locations, including walking in various weather conditions.
• Exposure to minor cuts, burns, and chemical solvents; may require shift work, overtime, and on-call duties.
• Physical demands include moving objects weighing up to 400 pounds and lifting up to 50 pounds.