Talent Solutions

This position requires advanced level technology skills to work independently, providing strategic analysis and consultative support for servicing, maintaining, repairing, and developing solutions for a wide variety of company products and services.

Primary Responsibilities

Technical

• Perform advanced solutions skill services, including configuring, installing, troubleshooting, networking, maintaining, and training on a wide variety of products and services.
• Act as a consultant/strategic professional, solving high-end product and repetitive problems/issues.
• Lead others in technical problem-solving efforts, demonstrating leadership in handling complex situations.
• Proactively seek volume-building opportunities to increase utilization of Ricoh equipment, supplies, and services.
• Assemble, adjust, maintain, and share expertise on products according to specifications and relevant documentation.

Customer Services

• Understand and promote Ricoh's support functions and offerings, anticipating and managing customer needs.
• Manage own time and schedule while assisting others with multiple solutions.
• Maintain productive, professional relationships with all customers and Ricoh personnel.

Manage Workload

• Execute all required workload management and call handling procedures effectively.
• Provide customer training, equipment observation, and solution presentations for improved methods.

Administrative

• Maintain a full workload, meeting response times, repair times, quality objectives, and cost control metrics.
• Comply with all company policies and complete administrative tasks accurately and timely.
• Maintain required logs, processes, and reports, and account for all time and activity.

Results

• Achieve expected productivity levels associated with assigned workload and experience.
• Participate in Ricoh Extra Value program opportunities and bill accordingly.
• Perform other duties as assigned.

Required Experience

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.
• Experience involving computers, electronics, mechanics, basic networking, and printing software applications is desired.

Required Education

• High school diploma required.
• Completion of classes related to technology and services as defined by the manager.

Working Conditions

• Extensive daily travel in an automobile between customer locations is usually required.
• Occasional overnight travel may be necessary.
• May require moving objects up to 400 pounds and lifting objects up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling are required to service equipment.
• Shift work, overtime, stand-by, and/or on-call may be required.

About the Company
Ricoh is dedicated to providing high-quality products and services to our customers. Our team focuses on innovative solutions and customer satisfaction, ensuring that we meet the evolving needs of the industry. Join us and contribute to our mission of excellence.