Talent Solutions

Responsible for the scheduling and delivery of equipment to customers in a timely manner. Supervises 10 or more delivery personnel and/or multiple delivery locations. Ensures DOT and state law compliance. Manages the processes, people, and assets utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics.

Primary Responsibilities

• Train delivery personnel in loading, unloading, and installation of equipment.
• Schedule and route delivery trucks daily according to customer requests.
• Communicate special needs and requests to delivery drivers.
• Ensure equipment is configured according to the pick ticket/sales order.
• Process all paperwork accurately and completely.
• Communicate issues to configuration center manager/transportation manager.
• Ensure delivery fleet is safe and compliant with all DOT and state laws.
• Maintain delivery vehicles and develop a preventive maintenance schedule.
• Schedule and communicate with third-party delivery companies.
• Ensure delivery times are met and correct equipment is shipped out.
• Oversee safe and proper loading/receipt of equipment being shipped to remote locations.
• Assist with process and procedure development for operational success.
• Collaborate with inventory control manager to monitor inventory quality and maintain appropriate levels.
• Perform and ensure timely employee performance evaluations.
• Work closely with other functional areas to meet external and internal customer needs.
• Manage transfer center expenses and meet budget guidelines.
• Establish and track performance measurements within the transfer center.
• Responsible for the on-time delivery of equipment to customers.
• Identify customer needs and determine appropriate action; refer calls when needed.
• Support various multiple communication channels.
• May require certification in warehouse equipment operation (forklift, stair climber, etc.).
• Recruit, interview, and select staff. Coach, mentor, and guide staff on performance and development matters.
• Ensure compliance with equipment inventory policies and procedures.
• Foster a helpful and positive work culture.
• Build positive relationships and communicate effectively with coworkers and outside vendors.
• Conduct all activities in accordance with Ricoh’s code of ethics.
• Perform other duties as assigned.
• Operate within a limited scope of authority under established policies, procedures, and guidelines.

Required Experience

• Three to five years of supervisory and management experience in the transportation/delivery industry.
• General knowledge of computerized routing systems and handling hazardous materials.
• Good systems knowledge and computer skills.
• Familiarity with local carrier routes and standard trucking industry practices and procedures preferred.
• Eligibility to drive a commercial vehicle according to FMCSR regulations is a plus.

Required Education

• High school diploma or equivalent education.

Work Environment

• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified, requiring the interpretation, comprehension, and application of complex material, data, and instruction.
• Minimal physical effort required — mostly sedentary, but occasional walking, standing, bending, reaching, and lifting or carrying objects typically under 10 lbs.
• Moderate dexterity required, including regular use of basic skills such as a calculator, keyboard, hand tools, and eye/hand coordination.

About the Company

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive our high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest in Yourself:
At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.