Talent Solutions

This position offers $1000 sign on bonus for new Ricoh members!!

The Area Customer Service Coordinator plays a vital role in ensuring exceptional service delivery to clients. This position is responsible for supporting daily operations, implementing new services, and fostering a customer-centric environment within an assigned geographical area. The role requires a dynamic and innovative mindset to drive continuous improvement and create a positive impact.

Primary Responsibilities

• Collaborate with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, supporting Field Implementation Managers.
• Deliver outstanding customer service by embodying a service-oriented approach and maintaining a positive, open-minded, and authentic attitude in all interactions.
• Adapt and take ownership of responsibilities, proactively addressing challenges to deliver exceptional service.

Required Experience

• Minimum of 12 months of relevant work experience.
• Flexibility and adaptability to work in a dynamic environment.
• Ability to travel between customer locations within a 40-50 mile radius.
• Strong communication skills and a customer-first mindset.

Required Education

• High school diploma or equivalent required.

Preferred Qualifications

• Additional education beyond high school is encouraged.
• Proficiency in Microsoft Office Suite and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to ongoing education and personal growth.

About the Company

Ricoh is a global technology solutions provider, specializing in workplace innovation, digital transformation, and business optimization. We help businesses and individuals work smarter and more efficiently through cutting-edge information management solutions.

Employee Benefits Include:

• Medical, dental, life, and disability insurance options.
• 401K, HSA, and FSA investment plans.
• Tuition assistance programs.
• Paid vacation and holidays.
• Comprehensive wellness and professional development opportunities.

Join Ricoh and become part of a team dedicated to innovation, customer success, and excellence.