Category
Office Coordination
Position Type
Full-time

Job Description

Job Description

Job Title: Area Customer Service Coordinator 

Summary: 

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! 

Roles and Responsibilities
  • Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
  • Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
  • Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
  • Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
  • Work closely with office administration to represent the customer’s culture externally.
Key Duties Include:
  • Greet outside callers/clients and validate against guest list; provide badges and parking validation as needed.
  • Serve as company concierge for guests, clients, and staff—offering tours, hotel/restaurant recommendations, and local points of interest.
  • Coordinate catering for meetings with support staff and caterers.
  • Maintain and update company phone and speed dial lists.
  • Schedule meeting rooms and ensure proper setup and supplies.
  • Assist with audio-visual equipment for meetings.
  • Provide backup clerical support for Executive Assistants.
  • Support departmental and non-client business activities (e.g., parties, group functions, department meetings).
  • Assist in daily management of facilities.
  • Perform general clerical tasks including reception, copying, mail services, shipping/receiving, and mail distribution.
  • Create proposals in customer systems and support print production environments.
  • Support executive-level, client-facing staff.
  • Coordinate vendor procurement for special projects.
  • Represent the culture of both Ricoh and the customer as required.
  • Perform other duties as assigned.
Qualifications
Required:
  • High school diploma or equivalent.
  • 1–3 years of experience in a related field.
  • Experience in a headquarters environment preferred.
  • Outstanding organization and coordination skills.
  • Demonstrated customer service skills.
  • Proficiency in Microsoft Office Suite.
  • Strong problem-solving abilities.
  • Ability to operate audio-visual equipment.
  • Ability to work independently with minimal supervision.
  • Flexibility to travel between customer locations within a 40–50 mile radius.
  • Data-driven and innovative approach with excellent communication skills and a customer-centric mindset.
Preferred:
  • Additional education beyond high school.
  • Strong proficiency in Microsoft Office and other computer systems.
  • Prior experience in customer service or related fields.
  • Commitment to personal growth and ongoing development.
Join Us
In this transformative role, you'll make a difference every day—contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.
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