Talent Solutions

The Account  Sales Manager (AM) addresses complex business challenges and develops new and expanded customer relationships. This role focuses on understanding customer environments and aligning Ricoh solutions to mission‑critical goals through strong relationships with decision‑makers and key influencers.

• Drive business development by identifying and pursuing new opportunities within existing and prospective accounts.
• Develop a deep understanding of the customer’s environment to uncover and address critical business challenges through research and strategic questioning.
• Build relationships with decision‑makers and influencers to expand Ricoh’s market share.
• Focus on how customers buy rather than what they buy, prioritizing needs over predetermined products or services.

• Clearly differentiate Ricoh’s capabilities and value through compelling storytelling aligned to Ricoh’s portfolio.
• Articulate the financial impact of customer buying decisions.
• Develop and deliver persuasive presentations, both in person and virtually.
• Demonstrate excellent verbal and written communication skills.

• Bachelor’s degree or equivalent professional experience required.
• Minimum of 3 years of demonstrated business development experience.
• Experience in IT and/or software services environments preferred.
• Knowledge of document workflow solutions and processes preferred.
• Foundational understanding of P&L components.
• Proven ability to research and analyze customer data to support meaningful business conversations.
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

• Demonstrated success using collaboration to build influence and drive results.
• Strong understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Proven ability to build and maintain professional relationships with key stakeholders.
• Maintains current knowledge of Ricoh offerings and solutions.
• Ability to assess customer environments and develop strategies to expand core services across the enterprise.
• Strong learning agility and adaptability.
• Skilled at navigating customer approval processes to create sponsors and advocates.

• Primarily office-based environment with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information and conveying diversified material.
• Minimal physical effort required; primarily sedentary with occasional walking, standing, bending, reaching, or lifting items under 10 pounds.
• Moderate dexterity required (e.g., keyboarding, calculator use, hand–eye coordination).
• Approximately 20% travel required, including occasional overnight travel.