Talent Solutions

This position requires advanced technology skills to provide strategic analysis and consultative support for a wide variety of company products and services. Responsibilities include service, maintenance, repair, and solution development. Extensive daily travel and customer interaction are essential.

Primary Responsibilities

• Technical

  • Perform advanced configuration, installation, troubleshooting, and maintenance of products and services.
  • Serve as a consultant, solving complex product issues and leading technical problem-sharing efforts.
  • Seek opportunities for increased utilization of Ricoh equipment and services.
  • Maintain expertise on products and ensure adherence to specifications.

• Customer Services

  • Anticipate and manage customer needs while promoting Ricoh’s support functions.
  • Manage own schedule and assist others in meeting time/schedule demands.
  • Foster productive relationships with customers and team members.

• Manage Workload

  • Execute workload management and call handling procedures efficiently.
  • Conduct customer training and present solutions for workflow improvements.

• Administrative

  • Maintain productivity, meeting response times and quality metrics.
  • Complete administrative tasks accurately and on time.
  • Track time and activity using appropriate systems.
  • Maintain on-site inventory as necessary.

• Results

  • Meet productivity expectations and participate in Ricoh’s Extra Value program.
  • Perform additional duties as assigned.

Required Experience

• Valid state driver's license and appropriate auto insurance.
• Experience with computers, electronics, mechanics, basic networking, and printing software is desirable.
• Certification requirements as defined by the manager.

Required Education

• High school diploma required.

Working Conditions

• Extensive daily travel to customer locations, including walking in urban areas and working outdoors in various weather conditions.
• Occasional overnight travel may be required.
• Physical demands include moving objects up to 400 pounds and lifting up to 50 pounds.
• May require shift work, overtime, and handling stress related to deadlines and performance expectations.

About the Company
Ricoh is a global technology company specializing in office solutions, providing innovative products and services to enhance productivity and workflow.