Talent Solutions

Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and/or networked environment.

Primary Responsibilities:

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue-generating opportunities through supply leads, contract sales, network support contract leads, equipment, and print assessment leads.
• Performs a full range of servicing and repair procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers, and provides customer training on printing functions.
• Troubleshoots and repairs or replaces equipment components as necessary on B&W, color, and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Interacts with external customers to determine service needs on equipment and ensure overall high level of customer satisfaction.
• Provides technical assistance to less experienced technicians.
• Maintains productive, professional relationships with all company personnel.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

Required Experience:

• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy.

Required Education:

• Typically requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.

Working Conditions:

• Typically works in an office environment with adequate lighting and ventilation, and normal temperature and noise levels.
• Extensive daily travel in an automobile between customer locations is usually required.
• Assignment of a "walking territory" within a limited urban area may require extensive travel by foot.
• Regular exposure to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners.
• Shift work, overtime, stand-by, and/or on-call may be required.
• Daily internal and external contact with customers and company personnel.

About the Company:
Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators dedicated to delivering services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us in driving high-performance teams and our commitment to excellence. At Ricoh, your contributions will help shape the future of our industry.