Talent Solutions

Responsible for the scheduling and delivery of equipment to customers in a timely manner. Supervises 10 or more delivery personnel and/or multiple delivery locations. Ensures DOT and state law compliance. Manages the processes, people, and assets utilized in fulfilling customer orders for equipment including warehousing, delivery, and reverse logistics.

Primary Responsibilities

• Train delivery personnel in loading, unloading, and installation of equipment.
• Schedule and route delivery trucks daily according to customer requests.
• Communicate special needs and requests to delivery drivers.
• Ensure equipment is configured according to the pick ticket/sales order.
• Ensure all paperwork is processed accurately and completely.
• Communicate issues to the configuration center manager and transportation manager.
• Ensure the delivery fleet is safe to operate and compliant with DOT and state laws.
• Maintain delivery vehicles and develop preventive maintenance schedules.
• Schedule and communicate with third-party delivery companies.
• Ensure delivery times are met and correct equipment is shipped out.
• Responsible for safe and proper loading/receipt of equipment shipped to remote transfer centers and configuration centers.
• Assist in the creation of processes and procedures for operational success.
• Collaborate with inventory control to monitor inventory quality and levels.
• Perform and ensure timely performance evaluations.
• Work closely with other functional areas to meet external and internal customer needs.
• Manage transfer center expenses within budget guidelines.
• Establish and track performance measurements and manage to metric requirements.
• Responsible for the on-time delivery of equipment to customers.
• Identify customer needs and determine appropriate actions; refer calls when necessary.
• May require certification in the operation of warehouse equipment (forklift, stair climber, etc.).
• Effectively recruit, interview, and select staff.
• Coach, mentor, and guide staff on development and performance.
• Ensure compliance with equipment inventory policies within transfer centers.
• Demonstrate and promote a helpful, positive work culture.
• Build positive relationships and communicate effectively with coworkers and vendors.
• Adhere to Ricoh’s code of ethics.
• Perform other duties as assigned.

Required Experience

• Three to five years of supervisory and management experience in the transportation/delivery industry.
• General knowledge of computerized routing systems and handling hazardous materials.
• Good systems knowledge and computer skills.
• Familiarity with local carrier routes and standard trucking industry practices preferred.
• Eligibility to drive a commercial vehicle according to FMCSR regulations is a plus.

Required Education

• High school diploma or equivalent education required.

Work Environment

• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Diversified work assignments requiring interpretation, comprehension, and application of complex material and data.
• Minimal physical effort; mostly sedentary but requires occasional walking, standing, bending, reaching, lifting, or carrying of objects typically less than 10 lbs.
• Regular application of basic skills such as calculator use, keyboarding, hand tools, and eye/hand coordination.

About the Company

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who deliver services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to help drive a high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling smarter work from any location, harnessing information to unlock organizational potential. Our services and technologies inspire customer success and guide them toward a better, more sustainable future.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with tuition assistance programs.
• Enjoy paid vacation time and paid holidays.
• Access many other benefits to enhance your health, wellness, and personal and professional development.