Talent Solutions

Starting at $21.00 per hour and can pay higher based on experience.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m.

Primary Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Required Experience

• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service-oriented mentality with the ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better — better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson proactively solves problems, adapts, and grows to continuously serve our customers, communities, and each other.

Ferguson is proud to provide best-in-class products, service, and capabilities across industries such as Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

At Ferguson, we care for each other. We value our well-being just as much as our hard work, offering a holistic approach to benefits that support the mental, physical, and financial well-being of our associates. Benefits include health, dental, vision, paid time off, life insurance, a 401(k) with a company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.