Category
Financial Services
Position Type
Full-time

Job Description

KeyBank is seeking a Branch Manager in Poughquag, NY. This position offers a base salary range of $68,000 to $103,000 annually depending on location and job-related factors such as experience. Short-term incentive compensation is also available based on individual and company performance. The Branch Manager is responsible for leading a high-performing team, driving business growth, ensuring regulatory compliance, and providing exceptional client service. The role also includes a strong focus on acquiring and expanding small business relationships within the local community.

Primary Responsibilities

  • Deliver an exceptional client experience and foster a culture of service.

  • Engage in community outreach and small business development.

  • Lead branch sales and service efforts to meet or exceed goals.

  • Recruit, hire, onboard, and train branch staff.

  • Coach and manage performance to develop a successful team.

  • Ensure compliance with regulatory, security, and internal policies.

  • Collaborate with internal partners and Centers of Influence (COIs) to deepen client relationships.

  • Manage scheduling, staffing, and daily branch operations.

  • Perform other duties as assigned and adhere to all company policies.

Required Experience

  • Minimum 3 years in a sales role with leadership and coaching responsibilities.

  • Minimum 3 years of experience with small business deposit/credit and operations.

  • Understanding of financial statements and credit concepts.

  • Experience leveraging COIs and influencing business partners.

  • Strong communication and public speaking skills.

Required Education

  • High School Diploma or GED (required)

  • Bachelor’s Degree (preferred)

Work Environment

  • Frequent face-to-face and phone communication with clients.

  • Regular use of hands and occasional lifting (1–30 lbs.).

  • Occasional travel with potential overnight stays.

  • Must have the ability to operate a motor vehicle with a valid driver’s license.

Location of This Position
Poughquag, NY

About the Company
KeyBank is a community-focused financial institution dedicated to helping individuals and businesses achieve financial wellness. With a strong emphasis on inclusivity, client service, and integrity, KeyBank strives to make a positive impact in the communities it serves. KeyCorp is an Equal Opportunity Employer that values diversity and provides reasonable accommodations for applicants with disabilities.


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