Talent Solutions

Position Profile

Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Understands how to operate the required equipment/software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required.
• May include interaction with contracted vendors, facility management, and occupants.
• May be responsible for office-supply inventory reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customer; may include completing monthly reports with support from leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Typically requires:

• High school diploma or GED.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ years of customer-facing work experience.
• Demonstrated understanding of technology.

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem‑solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

• Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.
• Work assignments are diversified. Must interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey varied information.
• Some physical effort required. Work may be sedentary but requires walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).
• Moderate dexterity required, including regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Note:
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this role.