Talent Solutions

Account Manager

Position Profile:

The Account Manager (AM) plays a critical role in solving business challenges and building strong customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh’s solutions to their mission-critical goals through strategic engagement with decision-makers and influencers.

Business Development:
Open new doors and generate sales opportunities within new and existing accounts to increase Ricoh’s market share.

Customer Engagement:
Understand customer environments and uncover challenges through research and discovery. Focus on customer needs rather than predefined products or services.

Solution Selling:
Position Ricoh’s portfolio through compelling storytelling and demonstrate how solutions impact the customer’s financial and operational outcomes.

Communication & Presentation:
Deliver persuasive presentations both in person and virtually. Maintain excellent verbal and written communication skills.

• Bachelor’s degree or equivalent experience required
• 3+ years of business development experience
• Preferred experience in IT and/or software services
• Understanding of document workflow solutions
• Foundational knowledge of P&L components
• Strong research and analytical skills
• Proven ability to manage multiple accounts with attention to detail

• Collaborative and influential team player
• Strong understanding of solution design
• Thought leadership in customer engagement
• Ability to assess customer environments and expand core services
• High learning agility and strategic thinking
• Builds internal advocates and customer sponsors

• Office environment with standard lighting, ventilation, and noise levels
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting
• Travel required (~20%), including possible overnight stays

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.