Talent Solutions

Services and repairs a variety of company products and systems at customer locations within a specific geographic area. This role includes a salary range of $23.00-$23.50 per hour.

Primary Responsibilities:

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue-generating opportunities through supply leads, contract sales, network support contract leads, and equipment assessments.
• Performs diagnostics, installation, removal, and retrofits on assigned equipment.
• Conducts Basic Connected installations, sets up IP addresses, downloads printer drivers, and provides customer training.
• Troubleshoots and repairs or replaces components on B&W, color, and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Executes territory management and call handling procedures effectively.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains own parts inventory accurately and adheres to territory back-up plans.
• Completes required administrative tasks in a timely manner.
• Complies with all company policies.
• Interacts with customers to determine service needs and ensure satisfaction.
• Provides technical assistance to less experienced technicians.
• Maintains professional appearance and demeanor.
• Maintains productive relationships with company personnel.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

Required Experience:

• Typically requires journeyman level technical knowledge gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage as position involves extensive use of personal car for company business.

Required Education:

• Completion of technical school.

Working Conditions:

• Works in an office environment with adequate lighting and ventilation, and normal temperature and noise levels.
• Requires extensive daily travel by automobile and, if assigned to a "walking territory," significant foot travel in various weather conditions.
• Regular exposure to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners.
• May require shift work, overtime, stand-by, and/or on-call responsibilities.
• Daily internal contact with service call center and parts department.
• Frequent external contact with customers for investigating and resolving equipment issues.
• Physical effort is required to move objects weighing up to 400 pounds and to lift/carry objects weighing up to 50 pounds.
• Requires frequent stooping, bending, squatting, and kneeling to service equipment at floor level.
• A high level of dexterity is required for using a variety of hand tools.

Location of this Position: Rochester, NY, United States

About the Company

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators dedicated to delivering services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us in driving high-performance teams and our commitment to excellence. At Ricoh, your contributions will help shape the future of our industry.