Talent Solutions

The Field Representative II is responsible for servicing and repairing a variety of company products and systems at customer locations within a specific geographic area. This position requires the ability to handle a full workload in both standalone and networked environments. Afterhours service may be required, including working early (6:00 AM) and late (7:00 PM), with on-call duties compensated per company policy.

Primary Responsibilities:

• Achieves expected productivity levels associated with assigned workload and experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue-generating opportunities, including supply leads, contract sales, network support contract leads, and equipment/print assessment leads.
• Performs a full range of service and repair procedures, including diagnostics, installations, removals, and retrofits on assigned equipment.
• Installs Basic Connected devices, sets up IP addresses, installs printer drivers, and provides customer training on printing functions.
• Troubleshoots and repairs or replaces equipment components for B&W, color, and multifunction devices.
• Completes technical training on new equipment as assigned.
• Executes required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains a high degree of accuracy in managing parts inventory.
• Completes all required administrative tasks accurately and on time.
• Provides technical assistance to less experienced technicians and maintains productive relationships with all company personnel.
• Maintains a "car stock" inventory.
• Performs other duties as assigned.

Required Experience:

• Typically requires journeyman-level technical knowledge gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver's license and minimum auto insurance coverage per company policy, as extensive travel using a personal car is required.

Required Education:

• Completion of technical school or equivalent technical training, with a focus on electro-mechanical devices, electrical circuitry, and electronics.

Working Conditions:

• Works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Extensive daily travel between customer locations, potentially on foot for walking territories.
• Frequent exposure to weather conditions, chemical solvents, and cleaners, as well as occasional minor cuts and burns.
• Requires physical effort, including moving equipment that may weigh up to 400 pounds and lifting/carrying up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling while servicing equipment at floor level.
• Requires dexterity in using hand tools for small electronic and mechanical components.
• Shift work, overtime, and on-call duty may be required.
• Regular contact with customers, service call centers, parts departments, and field service managers.

About the Company:
Ricoh is a global leader in technology and solutions, specializing in products and services related to imaging, business solutions, and print management. Ricoh is committed to empowering businesses to improve their efficiency, sustainability, and performance through innovative solutions.