WorkMyWay

Services and repairs a variety of office equipment at customer locations, typically within a designated geographic area. May act as a product specialist or team lead/coordinator. This position requires at least one industry certification.

Primary Responsibilities

• Specialize in servicing and repairing complex office equipment

• Manage territory operations, parts inventory, and customer relationships

• Provide second-level technical support to technicians

• Perform diagnostics, installations, removals, and retrofits

• Troubleshoot and replace components on multifunctional B&W and color devices

• Complete technical training on new equipment as assigned

• Conduct on-the-job training (OJT) and technical seminars for peers

• Serve as a role model for professional behavior and leadership

• Execute territory and call handling procedures effectively

• Collaborate with sales to identify equipment and contract leads

• Maintain accurate records, car stock inventory, and administrative reporting

• Address and resolve customer service escalations

• Support field management and contribute to process improvements

• Comply with company policies and territory backup plans

• Perform additional duties as required

Required Experience

• 3+ years of related technical experience

• Minimum of 2 years as a Technology Service Consultant I

• Sustained performance at a “meets or exceeds” level for at least 2 years

• Valid state driver’s license and minimum required auto insurance coverage

Required Education

• High school diploma or GED required

• Technical school completion strongly preferred

Work Environment

• Office and customer site environments with standard lighting, temperature, and noise

• Extensive daily travel by car or foot, depending on territory

• Exposure to solvents, cleaners, and minor injuries (e.g., cuts, burns)

• May require shift work, overtime, and on-call availability

• Physical demands: lifting up to 50 lbs., pushing equipment up to 400 lbs., frequent standing, bending, and tool use

• Requires strong hand dexterity for precision repairs on small components

• Frequent internal contact with dispatch and supervisors; external contact with customers for troubleshooting

About the Company

Come Create at Ricoh
Ricoh is a global leader in digital transformation and integrated workplace solutions. We empower organizations to work smarter by connecting people and technology through innovation, efficiency, and sustainability.

Employee Benefits Include:

• Medical, dental, life, and disability insurance

• 401(k), HSA, and FSA options

• Tuition assistance programs

• Paid vacation and holidays

• Health, wellness, and professional development resources

Ricoh is an equal opportunity employer committed to fostering an inclusive and diverse work environment. All qualified applicants are encouraged to apply