WorkMyWay

The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair, and availability of Ricoh-managed devices within a specified geographic area. The technician responds to service requests, resolves device alerts, and provides technical support and training with a strong emphasis on customer service. This role includes installation, preventative maintenance, and routine service of printers, multifunction devices, and other technologies under Ricoh’s Service Advantage program.

$750 Sign On Bonus For New Ricoh Employees!

Primary Responsibilities

• Respond to service alerts and customer requests, ensuring timely resolution and SLA adherence.

• Perform troubleshooting, diagnostics, installation, and component replacement on Ricoh and third-party equipment.

• Use remote support tools to resolve issues and minimize the need for dispatch.

• Set up IP addresses, download printer drivers, and provide customer training.

• Document all service activities using Ricoh OFSC and client systems as required.

• Maintain and manage inventory of parts, supplies, and consumables.

• Support device moves, adds, changes, and disposals.

• Ensure technical expertise and positive customer interactions.

• Provide updates to the fleet manager regarding device performance and fleet status.

• Complete all required administrative tasks and technical training.

• Perform other duties as assigned.

Required Experience

• IT Help Desk support experience (applications and hardware) preferred.

• Experience with computers, electronics, or mechanical devices preferred.

Required Education

• High school diploma or equivalent required.

• Valid driver’s license and minimum auto insurance coverage per company policy.

Work Environment

• Office and customer environments with regular travel between locations.

• Work may involve walking large distances or traveling on foot within urban areas.

• Regular exposure to chemical solvents, minor cuts/burns, and various weather conditions.

• Requires lifting objects up to 400 lbs. with assistance and handling tool cases up to 50 lbs.

• Involves frequent kneeling, bending, and fine-motor tool work on small components.

• High level of customer interaction and stress during peak service periods may occur.

About the Company

Ricoh is a global leader in workplace innovation, digital transformation, and business optimization. We connect people and technology to help organizations operate smarter and more efficiently through cutting-edge information management solutions.

Salary Range

18-20

Employee Benefits Include

• Medical, dental, life, and disability insurance

• 401K, HSA, and FSA investment options

• Tuition assistance programs

• Paid vacation time and company holidays

• Comprehensive wellness and professional development resources

Join Ricoh and become part of a passionate team committed to delivering excellence and innovation.