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General Information

Client
KeyBank TS
Job Category
Customer Service - Call Center
City
Amherst
State
New York
Work Style
Hybrid

Job Description & Requirements

Start Date: March 17th 

As a Customer Service Specialist at KeyBank, you’ll serve as the voice of the bank, providing problem-solving support for our clients in a high-energy, fast-paced call center environment. This role offers competitive pay ranging from $19 to $21 per hour, with additional compensation for weekend shifts. Training will take place on-site for the first three months, after which this position will transition to a work-from-home opportunity. 

Primary Responsibilities: 

  • Foster a strong client experience culture by engaging with clients and teammates. 
  • Handle inbound calls from consumer clients, often managing back-to-back calls. 
  • Answer client inquiries, problem-solve, educate, de-escalate issues, and suggest solutions that align with KeyBank’s Moments Matter culture. 
  • Provide technical support for Key’s online products and services across various devices. 
  • Collaborate with Key teammates to address and resolve client challenges. 
  • Navigate multiple screens and software while maintaining effective communication with clients. 
  • Adhere to KeyBank policies and procedures, ensuring professional and ethical conduct. 

 

Required Experience: 

  • 1-2 years of client service experience.  
  • Previous experience in a remote/work-from-home environment is preferred. 

 

Required Education: 

  • High school diploma or GED. 

 

Skills: 

  • Strong problem resolution, multi-tasking, and attention to detail. 
  • Advanced computer skills with experience in navigating multiple software applications. 
  • Excellent interpersonal, verbal, and written communication skills. 
  • Flexibility, empathy, and patience suitable for a high-volume call center environment. 
  • Ability to follow call center scripts for various scenarios. 

Mobile Requirements: 

  • Hard-wired high-speed internet (minimum of 50 MBPS download). 
  • Dedicated home office space with a distraction-free background. 

Work Environment: 

Training will occur on-site at 4224 Ridge Lea Road, Amherst, NY 14226, from 8:00 AM to 5:00 PM ET, Monday to Friday. After training, this will be a work-from-home opportunity with varying shifts available. 

Location of This Position: 
4224 Ridge Lea Road, Amherst, New York 14226 

About the Company: 
At KeyBank, we are a diverse and engaged team that supports each other and finds ways to have fun both in the office and virtually. Our leaders are committed to fostering a positive work environment, and we work hard for our clients, often being rewarded for our efforts. KeyCorp is an Equal Opportunity and Affirmative Action Employer dedicated to building a diverse, equitable, and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.