WorkMyWay

Position Title: Support Representative I – Shop Technician

Position Overview: This intermediate-level role operates within a production shop environment and involves preparing, configuring, and maintaining copiers and related equipment with minimal supervision. The technician ensures all devices are delivery-ready, adhering to quality, productivity, and safety standards.

Key Responsibilities:

Set up and prepare assigned equipment using the Supply Chain Install/Return Checklist.

Program devices to meet customer-specific configurations based on Customer Configuration Documents (CCD).

Troubleshoot equipment failures and perform repairs as needed.

Accurately record work time and job completion using WMS to support productivity tracking.

Consistently meet quality and productivity benchmarks.

Maintain and be accountable for assigned tools and company assets.

Keep work area clean and well-organized.

Complete administrative tasks accurately and on time.

Assist with onboarding and training of new shop technicians.

Complete all assigned technical and safety training.

Follow all safety, security, and company policies.

Perform additional duties as assigned.

Qualifications:

High school diploma or GED preferred.

Completion of a mechanical/electronics trade program is a plus.

Minimum of 2 years’ relevant experience required.

Working knowledge of mechanical systems, electronics, and basic computer operations.

Skills and Competencies:

Strong troubleshooting and problem-solving abilities.

Effective organizational and time management skills.

Professional demeanor and solid work habits.

Clear and respectful communication skills.

Working Conditions and Physical Requirements:

Typical warehouse setting with appropriate lighting, ventilation, and noise levels.

Exposure to cleaning chemicals and solvents.

Physical demands include lifting equipment up to 75 lbs., and maneuvering wheeled devices weighing up to 700 lbs.

Frequent bending, kneeling, and stooping may be required.

Willingness to work overtime or outside regular hours when necessary.