WorkMyWay

The Field Copier/Printer Technician is responsible for supporting, servicing, and repairing Ricoh multi-function copiers and 3rd party devices in the Asheville area. The technician responds to service requests and device alerts, provides technical support and training, and ensures service level agreements are met. The role involves device setup, installation, preventative maintenance, and routine service of copiers and PPID label printers in healthcare settings.

Primary Responsibilities:

• Monitor device service and supply alerts, ensuring device availability aligns with service level agreements.
• Perform troubleshooting, diagnostics, installation, component replacement, "hot swaps," and device retrofits.
• Utilize remote support to resolve service issues and minimize on-site dispatch.
• Escalate issues to Level 2 or technician resource support as needed.
• Conduct device installations, firmware updates, and customer training.
• Work with customers' IT teams to reserve IP addresses, activate network ports, and resolve workstation issues.
• Deliver consumables and supplies to assigned locations.
• Support new device implementation, including receipt, installation, and return of old equipment.
• Adhere to installation, de-installation, and move procedures, ensuring proper storage and record-keeping.
• Communicate effectively with customers, providing regular updates on issues and resolutions.
• Maintain Ricoh-issued laptop and cellular device, as well as customer-issued laptops.
• Follow all Ricoh and customer safety and security protocols.
• Travel to customer buildings and offsite locations using a company-owned fleet vehicle.

Required Experience:

• Previous experience with electro-mechanical devices, electronics, or related fields.
• IT Help Desk Support experience (hardware and application support) preferred.
• Some experience or training in information technology, electronics, or mechanics is desired.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy

Required Education:

• High School Diploma (or equivalent) required; additional education is preferred.

Working Conditions:

• The technician will work in an office/healthcare setting with adequate lighting, ventilation, and normal temperature and noise ranges.
• Hours are Monday to Friday, 8 am to 5 pm, with a 1-hour lunch break. Availability during these hours is required.
• Daily travel to the office in a personal vehicle and travel between locations in a company-owned fleet vehicle is necessary.
• The work environment may expose individuals to conditions like minor cuts, burns, chemical solvents, and cleaners.
• Frequent physical effort is required, such as pushing heavy objects (up to 400 lbs.), lifting tools (up to 50 lbs.), and performing tasks that involve bending, squatting, and kneeling.
• Extensive foot travel may be required for technicians assigned to hospitals.

About the Company:
Come Create at Ricoh:
Ricoh is an integrated solutions provider committed to empowering digital workplaces and delivering innovation. Our team is passionate and customer-focused, aiming to help businesses succeed by improving the way information is collected, stored, managed, and shared. We are looking for talented individuals to join us in driving a high-performance culture and delivering exceptional customer experiences worldwide