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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Atlanta
State
Georgia
Work Style
Onsite

Job Description & Requirements

The Legal Senior On‑Site Service Specialist (Courier & Production Hybrid) runs high‑volume print, scan, mail, and courier operations for a law‑firm client—transporting confidential documents, managing charge‑back workflows, and providing executive‑level support while maintaining strict security and compliance.

Primary Responsibilities

  • Courier & Mailroom – Transport legal documents between firm sites, courts, and clients; log courier activity; sort and distribute incoming mail/packages; meet tight delivery deadlines.

  • Production & Technology – Operate and troubleshoot 2D/3D printers, copiers, scanners, finishing and mailing devices; perform OCR, file conversion, encryption, FTP transfers, and electronic TOC management.

  • Legal Workflows – Administer charge‑backs (Copitrak/Equitrac), legal‑records processes, court‑document delivery, and off‑site trial scheduling (equipment, labor, supplies).

  • Customer Support – Serve attorneys, paralegals, and firm leadership; coordinate service calls, maintain billing/meter logs, and calculate service charges.

  • Facilities & Administration – Distribute supplies and completed jobs; assist with meeting‑room setups, office moves, light maintenance, reception coverage; keep copier areas neat and stocked.

  • Safety & Compliance – Handle confidential/time‑sensitive materials securely, follow all safety protocols, and mentor teammates on best practices.

Required Experience

  • Minimum 1 year in courier, office‑services, print/production, or similar customer‑facing role.

  • Proficiency in MS Office, customer service, time management, and basic equipment troubleshooting.

  • Preferred: prior legal‑document handling, high‑volume print experience, or basic copier‑repair knowledge.

Required Education

  • High‑school diploma or GED.

  • Valid driver’s license and minimum auto‑insurance coverage.

Work Environment

  • Law‑firm office plus driving routes; exposure to copier noise, toner, variable temperatures, and all weather conditions while on deliveries.

  • Regular standing, walking, bending, and lifting up to 50 lbs; pushing/pulling wheeled loads up to 400 lbs.

  • Fast‑paced, deadline‑driven atmosphere with possible overtime nights/weekends and off‑hour emergency responses.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. Through digital‑workplace services, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.