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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Baltimore, MD
State
Maryland
Work Style
Onsite

Job Description & Requirements


Job Title: Area Customer Service Coordinator
Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!  
Roles and Responsibilities:
    Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
     ssist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
    Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
    Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
    Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends.
    Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.
 Qualifications Must Have:
    High school diploma with at least 12 months of relevant work experience
    Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60 miles radius.
    Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.  
 Qualifications Nice to Have:
    Additional education beyond high school is encouraged.
    Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
    Demonstrated with prior experience in customer service or related fields.
    Commitment to personal growth and accountability through ongoing education and development opportunities.  
In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.