WorkMyWay

Services and repairs a variety of office equipment at customer locations, typically within a defined geographic area. This role may specialize in specific product lines and occasionally serve as a Team Lead or Coordinator. Requires at least one industry certification.

Primary Responsibilities

• Specialize in servicing and repairing a core set of complex office products

• Manage territory, inventory, and customer relationships effectively

• Provide second-level technical support to other technicians

• Perform full-range diagnostics, installations, retrofits, and equipment removal

• Complete training on new equipment and maintain required certifications

• Troubleshoot and replace components on B&W, color, and multifunctional devices

• Conduct on-the-job training (OJT) and technical seminars for peers

• Serve as a role model, demonstrating professionalism and technical leadership

• Support field technology service management duties when needed

• Handle customer escalations and ensure satisfaction through strong communication

• Maintain accurate administrative records, reports, and parts inventories

• Generate leads for contracts, supplies, and service opportunities

• Comply with company policies and territory backup plans

• Carry out additional duties as assigned

Required Experience

• 3+ years of related technical experience (including at least 2 years as a Technology Service Consultant I)

• Prior experience providing customer-facing service in B2B environments

• Sustained performance history meeting or exceeding expectations for at least 2 years

Required Education

• High school diploma or GED required

• Completion of technical school strongly preferred

• Valid driver’s license and required auto insurance (per company policy)

Work Environment

• Primarily works in office environments with standard lighting and temperature

• Extensive daily automobile travel or walking (depending on the territory)

• Frequent exposure to solvents, cleaners, and minor cuts/burns

• May require shift work, overtime, or on-call responsibilities

• Physical demands include frequent lifting (up to 50 lbs.), moving wheeled equipment (up to 400 lbs.), and using hand tools

• Requires fine motor skills for servicing small electronic/mechanical parts

• Regular internal contact with dispatch, parts departments, and supervisors

• Daily external customer interaction involving problem-solving and service support

• Occasional exposure to work-related stress from high call volume or dissatisfied clients

About the Company

Come Create at Ricoh
Ricoh is a global leader in digital transformation and integrated information management. As a trusted partner, Ricoh helps organizations optimize business operations, connect people with technology, and deliver sustainable innovation for a smarter workplace.

Employee Benefits Include:

• Medical, dental, life, and disability insurance

• 401(k), HSA, and FSA investment plans

• Tuition assistance programs

• Paid vacation and holidays

• Comprehensive wellness and professional development resources

Ricoh is an equal opportunity employer, dedicated to fostering an inclusive, diverse workplace where all employees are valued and supported.