WorkMyWay

Proactively reviews future routes to eliminate potential challenges and create solutions based on customer expectations. Works with sales, scheduling, field service, inventory control, and other functional areas to ensure timely and accurate delivery, pickup, and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs.

Primary Responsibilities

• Route trucks efficiently to balance workload and shipping costs while keeping Sales informed.

• Transmit proper shipping paperwork to the Oracle Repository.

• Support various business channels.

• Provide back-up support for Administrator and Scheduler when applicable.

• Close out previous day's routes.

• Coordinate overall voicemails and emails between internal and external customers.

• Check "Not Shipped" in Dispatch Prep daily to ensure all required units have been scanned and loaded.

• Reconcile routes (e.g., aborts, uploading D&As to Oracle).

• Maintain resource calendar to ensure adequate resources are available.

• Process relocations to validate completion.

• Verify integrity, update, and provide feedback on metrics reporting.

• Update the Issue Log.

• Validate, publish, print, and finalize routes.

• Print RMAs and D&As.

• Forecast and coordinate resources for the truck fleet.

• Perform timely ship confirmations (MO & Imminent).

• Coordinate same-day route changes (Surprise Pick-up).

• Coordinate the requirement of 2+ man teams/delivery for production machines.

• Decide on the most cost-effective solution for overflow routes (3PL carriers).

• Coordinate directly with the customer to get completed paperwork signed and dated accurately.

• Manage return of inventory for canceled orders.

• Responsible for truck ETAs.

• Place service calls as required.

• Provide time frame authorizations.

• May be required to print out bills of lading.

• Perform other duties as assigned.

Required Experience

• Minimum of 1 year customer service experience.

• Ability to use advanced software tools.

• Proficiency in Microsoft Word and Excel.

Required Education

• High school diploma or equivalent education.

Work Environment

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.

• Minimal physical effort required; mostly sedentary work with occasional walking, standing, bending, reaching, and lifting objects typically under 10 lbs.

• Moderate dexterity required—regular use of basic tools and equipment such as calculator, keyboard, hand tools, and eye/hand coordination.

• Work assignments are diversified and require interpretation, comprehension, and application of complex data and materials.

About the Company

Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Who We Are
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest in Yourself at Ricoh:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).

• Augment your education with tuition assistance programs.

• Enjoy paid vacation time and holidays annually.

• Access many other benefits to enhance your health, wellness, and personal and professional development.