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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Boston
State
Massachusetts
Work Style
Onsite

Job Description & Requirements

The Copy Specialist provides operational support in a legal office environment, including managing high-volume duplicating equipment, performing scanning, mailing, and shipping tasks. This role involves handling sensitive and time-sensitive documents, maintaining copiers, providing customer service, and keeping accurate records. No sign-on bonus or pay rate has been mentioned for this position.

Primary Responsibilities:

  • Operates high-volume copy machines and performs binding and finishing work.
  • Handles highly sensitive and confidential documents that are time-sensitive.
  • Ensures quality work due to the sensitive nature of documents in a legal environment.
  • Operates high-volume scanners and image handling software.
  • Ensures convenience copiers are operational, performing daily inspections, and resolving minor issues like paper jams.
  • Maintains records for management reports and inventory of supplies.
  • Distributes office supplies, faxes, and mail to company personnel or designated drop-off points.
  • Calculates charges for completed jobs and maintains billing logs.
  • Responds to and coordinates all service calls.
  • Performs filing, scanning, file conversion, and naming duties.
  • Assists with off-site trial equipment and labor scheduling.
  • Performs FTP and OCR tasks for document handling.
  • Provides professional-level support to legal personnel such as secretaries, paralegals, and associates.

Required Experience:

  • High school diploma, GED, or equivalent work experience.
  • Completion of Ricoh Legal training within 90 days of hire.
  • At least 1 year of experience in the legal industry is strongly preferred.
  • Previous experience with high-volume copying, scanning, and document handling is a plus.
  • Ability to work independently and meet deadlines under pressure.
  • Some related copy job experience is preferred.
  • Valid driver's license and minimum levels of auto insurance may be required.

Required Education:

  • High school diploma, GED, or equivalent work experience.

Working Conditions:

  • Office environment with adequate lighting, ventilation, and normal temperature and noise levels.
  • Some physical effort is required, including standing, walking, bending, reaching, and lifting or moving items up to 50 lbs.
  • Moderate dexterity required for using tools, calculators, and keyboards.

About the Company:
Come Create at Ricoh:
Ricoh is a global leader in integrated solutions that connects people and technology. The company offers innovative services that empower businesses worldwide, helping them succeed in digital workplaces. At Ricoh, we strive to foster a collaborative and high-performance team dedicated to delivering outstanding customer experiences and driving business success. If you are passionate about creativity and innovation, Ricoh invites you to join our team and help shape the future of the digital workplace