WorkMyWay

We’re looking for a highly skilled and self-motivated Senior Field Representative to support and service a wide range of complex office technology at client sites within a designated territory. You’ll serve as a technical expert, customer advocate, and mentor to other service technicians—all while helping drive business results through outstanding customer service and revenue-generating opportunities.

Primary Responsibilities

Technical Expertise & Repair Services

• Independently troubleshoot, diagnose, and repair advanced B&W, color, and multifunctional office equipment

• Perform installations, retrofits, and component replacements on complex systems

• Maintain up-to-date digital competencies and complete training on new technologies

Mentorship & Training

• Lead on-the-job training and technical workshops for new and experienced technicians

• Serve as a technical escalation point and second-level support

• Model professionalism and act as a positive team influence

Customer Engagement & Service Excellence

• Provide exceptional service under pressure and resolve complex customer issues

• Manage client relationships and communicate unresolved technical issues

• Maintain a well-stocked and organized inventory in service vehicle

Territory & Inventory Management

• Coordinate with dispatch, sales, and parts departments for efficient coverage

• Ensure timely completion of service calls and administrative tasks

• Maintain territory backup plans and meet productivity targets

Leadership & Business Impact

• Act as Field Technology Service Manager when required

• Identify and pursue revenue opportunities (e.g., contract leads, upgrades)

• Contribute to process improvement and internal collaboration

Required Experience

• Technical diploma or equivalent training

• 3+ years of related service experience, including at least 2 years in a comparable role

• At least one industry certification (e.g., CompTIA, OEM certifications)

• Valid driver’s license and required insurance for field-based travel

Required Education

• Technical diploma or equivalent training

Work Environment

• Regular in-field travel with exposure to varying weather and customer site conditions

• Frequent lifting (up to 50 lbs.), use of hand tools, and working in confined spaces

• High degree of manual dexterity and physical activity required

About the Company

Come Create at Ricoh
Ricoh is a global integrated solutions provider that connects people and technology to create exceptional customer experiences. We empower digital workplaces by transforming how information is collected, stored, and shared—unlocking potential for organizations everywhere.

At Ricoh, we are driven by purpose and passion, offering a team-oriented culture focused on excellence and innovation. We provide services and technologies that drive business success and sustainability.

Invest in Yourself at Ricoh:

• Comprehensive medical, dental, life, and disability insurance

• Retirement Savings Plan (401K), HSA, and FSA options

• Tuition assistance for continued education

• Paid vacation and holidays

• Additional wellness and professional development benefits