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General Information

Client
Ricoh
Job Category
Customer Service - Copy/Print
City
Charolette
State
North Carolina
Work Style
Onsite

Job Description & Requirements

As the Site Leader, you will oversee the daily operations of a small-site facility, serving as a key liaison for customers and internal stakeholders. Your responsibilities include ensuring operational excellence, maintaining profitability, supporting team performance, and driving high levels of customer satisfaction through innovative and service-focused leadership.

Primary Responsibilities

  • Lead daily operations and utilize data-driven insights to enhance processes and performance

  • Act as the main contact for customers, ensuring contract compliance and prompt issue resolution

  • Provide mentorship and guidance to the team, managing schedules and task assignments

  • Adapt to and resolve operational challenges while upholding service level agreements

  • Manage inventory and optimize supply usage; coordinate conference room logistics and AV support

  • Ensure timely completion of administrative duties using efficiency-driven practices

  • Collaborate flexibly with other departments and vendors to support broader business needs

Required Experience

  • Minimum of 2 years of experience in a related field

  • Background in customer-facing and technology-enabled roles

  • Proven ability to lead and support teams effectively

Required Education

  • High school diploma or GED required

Preferred Qualifications

  • Previous leadership or supervisory experience

  • Training experience strongly preferred

  • Familiarity with B2B environments and technical operations

  • Strong technical aptitude and problem-solving abilities

About the Company

Come Create at Ricoh
Ricoh is a global leader in digital transformation and integrated workplace solutions. We connect people and technology to deliver smart, sustainable innovations that help organizations work more efficiently. Through our passion for service excellence and innovation, we empower individuals and teams to achieve lasting success.

Employee Benefits Include

  • Medical, dental, life, and disability insurance

  • 401(k), HSA, and FSA investment options

  • Tuition assistance programs

  • Paid vacation and holidays

  • Health, wellness, and professional development resources

Ricoh is an equal opportunity employer committed to fostering an inclusive and diverse environment. All qualified applicants are encouraged to apply.