WorkMyWay

 Document Specialist operates and supports high‑volume duplicating, production, mail, and legal‑records functions at a law‑firm site, ensuring seamless service delivery, regulatory compliance, and superior client experience.

Primary Responsibilities

• Operate high‑volume 2D/3D print, copy, finishing, sorting, mailing, and scanning equipment; perform OCR, file conversion, encryption, and FTP transfers.

• Troubleshoot devices, escalate complex issues, and conduct daily quality checks on convenience copiers.

• Coordinate legal workflow: manage charge‑backs, cost‑recovery systems (Copitrak/Equitrac), records processes, court‑document delivery, and off‑site trial logistics.

• Maintain logs for billing, inventory, service meters, and conference‑room reservations; calculate service charges.

• Distribute mail, packages, office supplies, and completed reproduction work; perform shipping/receiving and records archiving.

• Provide executive‑level support to attorneys and staff; handle confidential/time‑sensitive documents.

• Assist with meeting‑room setups, light maintenance, facilities moves, reception coverage, and occasional after‑hours or weekend emergencies.

• Uphold safety protocols and legal‑office standards while mentoring team members on best practices.

Required Experience

• Minimum 1 year of related office‑services or print/production experience in a fast‑paced, customer‑centric environment.

• Proficiency with Microsoft Office; strong communication, problem‑solving, and customer‑service skills.

Preferred: prior legal copy or records experience; basic electronics/copier‑repair knowledge; valid driver’s license with insurance.

Required Education

• High‑school diploma or GED.

Work Environment

• Legal office setting with frequent exposure to copier noise, toner, and temperature changes.

• Regular standing, walking, bending, and lifting up to 50 lbs; pushing/pulling wheeled devices up to 400 lbs.

• Variable stress from tight deadlines and confidential, time‑sensitive work; occasional outdoor travel between buildings and overtime (nights/weekends).

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.