WorkMyWay

The Conference and Hospitality Services Specialist is responsible for providing high-quality food and beverage setup/service for clients, ensuring smooth conference and function services. This role involves setting up and breaking down conference rooms, maintaining kitchen cleanliness, and coordinating hospitality-related tasks. Additional responsibilities include general office maintenance, mail services, and shipping/receiving tasks.

Primary Responsibilities

• Ensure excellent and professional client service at all times.
• Lead in coordinating meeting rooms and events.
• Train team members on conference and hospitality service responsibilities.
• Perform conference room, function, and event setups/breakdowns (tables, chairs, podiums, divider walls, catered food, refreshments, utensils, and supplies).
• Undertake waiting and service duties for food and beverages.
• Follow hygienic food and beverage handling procedures.
• Clean kitchen and function areas and maintain kitchen equipment (coffee machines, refrigerators, microwaves, etc.).
• Manage conference/hospitality calendars and greet clients and guests.
• Conduct conference room sweeps, ensuring chairs are adjusted, tables wiped, supplies stocked, and blinds set correctly.
• Set up and assemble flip charts, whiteboards, and cork boards as needed.
• Handle food preparation setup and breakdown for client meetings, events, and company gatherings.
• Maintain kitchens, pantries, and break stations with necessary supplies.
• Load dishwashers with items used by client personnel.
• Order and track inventory for supplies, food, and beverages for kitchens and conference rooms.
• Perform office/building cleaning tasks, including trash removal, sweeping, mopping, vacuuming, and dusting.
• Execute general clerical, mail, and delivery duties, such as copy center tasks, distributing supplies, packages, and mail.
• Perform other duties as assigned.

Required Experience

• 1-2 years of related hospitality or office experience preferred.

Required Education

• High school diploma or GED required.

Skills & Abilities

• Clear verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong customer service and organizational skills.
• Basic computer and office equipment proficiency.
• Ability to follow directions accurately.
• Ability to work independently or as part of a team.
• Maintain a clean and safe work environment.

Work Environment

• Professional office setting with adequate lighting, ventilation, and normal temperature levels.
• Internal contact within the department and with client personnel; external interactions with customers, agencies, vendors, and the public.
• Physical effort includes walking, standing, bending, reaching, and lifting or carrying objects up to 75 lbs (office furniture, fixtures, and supplies).
• Walking and pushing a 30-pound refreshment cart to conference rooms, kitchens, and break stations.
• Ability to stand or walk for extended periods.
• Requires moderate dexterity—regular use of office equipment, minor maintenance tools, and hand-eye coordination.

About the Company

Ricoh is a global leader in technology solutions, workplace innovation, digital transformation, and business optimization. Ricoh enables businesses to operate more efficiently through cutting-edge information management solutions.

Employee Benefits Include:

• Medical, dental, life, and disability insurance options.
• 401K, HSA, and FSA investment plans.
• Tuition assistance programs.
• Paid vacation and holidays.
• Comprehensive wellness and professional development opportunities.

Join Ricoh and be part of a team committed to innovation, operational excellence, and customer satisfaction.