WorkMyWay

The Residential Install Technician is an entry-level, trainee position responsible for broadband installation and troubleshooting. This role involves a progressive learning path with increasing independence over time. Employment is contingent on the successful completion of required training, certifications, and adherence to safety protocols.

Primary Responsibilities

• Perform installations and changes of service, following safety standards, codes, and company procedures.

• Update customer accounts to reflect accurate service records.

• Troubleshoot and resolve product or service issues through sound judgment and decision-making.

• Educate customers on Comcast’s products and services to improve customer experience.

• Use tools and perform jobs at heights (e.g., on poles and roofs), including climbing ladders and operating bucket trucks.

• Handle and manipulate connectors, wires, and hand tools.

• Lift and carry loads of 70 lbs. or more, work in confined spaces (e.g., attics, crawlspaces), and operate near electrical lines.

• Drive a company vehicle in a safe and responsible manner, maintaining equipment and complying with licensing requirements.

• Maintain close and peripheral vision to operate tools and complete installations.

• Work may include 10-hour shifts, weekends, evenings, holidays, and overtime.

• Operate in environments with moderate noise, animals, and construction.

• Participate in and complete training in safety, installations, and company-specific procedures.

• Perform other duties as assigned.

Required Experience

• 0–2 years of related experience.

Required Education

• High school diploma or GED required.

Work Environment

• Physical role involving lifting, bending, standing for long periods, and working in elevated or confined spaces.

• Exposure to moderate noise, pets, and inclement weather conditions.

• Variable work schedule including weekends, holidays, evenings, and 10-hour shifts.

About the Company

Comcast is a Fortune 50 global leader in media and technology, creating world-class entertainment and digital experiences. With a strong culture of innovation and collaboration, Comcast delivers advanced services across various business lines while fostering a diverse and inclusive workplace.

Employee Benefits Include:

• Medical, dental, life, and disability insurance

• 401(k), HSA, and FSA investment options

• Paid vacation and holidays

• Tuition reimbursement and career development support

• Health, financial, and wellness tools

Comcast is an equal opportunity employer and considers all qualified applicants regardless of race, gender, disability, or other protected status.