WorkMyWay

The Field Specialist, Field Services Support is responsible for providing multi-specialist solutions, including installation, troubleshooting, maintenance, and customer training on various products and services. This position requires a high level of expertise in managing customer relationships, meeting productivity targets, and managing a full workload. Extensive travel is required, along with potential overnight stays and physical demands related to service equipment.

Primary Responsibilities

• Perform multi-specialist services including configuring, installing, troubleshooting, networking, maintaining, and training on various products and services.
• Collect, process, and analyze complex data to support service improvement.
• Proactively seek opportunities to increase utilization of Ricoh equipment and services.
• Lead and mentor as needed, demonstrating proficiency in area of expertise.
• Provide customer training, equipment observation, and solution presentations to improve workflows.
• Understand and promote Ricoh's support functions and services, ensuring customer needs are met with professionalism.
• Maintain a full workload while meeting response times, repair times, and cost control metrics.
• Complete administrative duties accurately and on time, including maintaining required logs and reports.
• Maintain "car stock" and customer on-site inventory as needed.
• Achieve productivity targets and participate in Ricoh Extra Value program opportunities.

Required Experience

• Requires extensive experience with technology services, including experience with computers, electronics, mechanics, networking, connectivity, and printing software.
• Familiarity with Microsoft Office applications and mobile technology is required.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Required Education

• High school diploma required.
• Additional courses or experience in computers, electronics, mechanics, and networking is desired.

Working Conditions

• Extensive daily travel in an automobile between customer locations is required.
• Travel may also include working outdoors or on foot in various weather conditions.
• Occasional overnight travel may be required.
• Physical demands include lifting objects up to 50 pounds, and moving objects up to 400 pounds.
• Requires frequent bending, squatting, kneeling, and working at various heights.
• Shift work, overtime, and on-call duties may be required.
• Periodic stress related to deadlines, performance expectations, and customer interactions.

About the Company
Come Create at Ricoh:

At Ricoh, we are passionate about delivering innovative solutions that empower businesses to succeed. We connect people and technology to create outstanding customer experiences. Our team of information seekers and customer-focused collaborators deliver services and solutions that help businesses unlock their potential. Join Ricoh and be part of a high-performance culture committed to excellence and sustainability