WorkMyWay

This position requires advanced technology skills to provide strategic analysis and consultative support for the service, maintenance, repair, and development of solutions for a variety of company production printing products and services. Responsibilities also include supporting new business functions and other solutions as assigned.

Primary Responsibilities

• Technical

  • Perform advanced services such as configuring, installing, troubleshooting, networking, maintaining, and training on a variety of products and services.
  • Act as a consultant/strategic professional, solving high-end product issues and repetitive problems.
  • Lead technical or problem-sharing efforts and instruct others on processes.
  • Proactively identify opportunities to increase the utilization of Ricoh equipment, supplies, and services.
  • Assemble, adjust, and maintain products according to specifications, sharing expertise on equipment operations.

• Customer Services

  • Promote Ricoh’s support functions and anticipate customer needs across various levels.
  • Manage your time and schedule effectively while assisting others with workload management.
  • Maintain productive and professional relationships with customers and Ricoh personnel.

• Manage Workload

  • Execute all workload management and call handling procedures efficiently.
  • Provide customer training, observe equipment and workflows, and present solutions to improve methods.

• Administrative

  • Maintain a full workload and meet response times, repair times, and quality objectives.
  • Comply with company policies and complete administrative tasks accurately and on time.
  • Account for all time and activity by recording information in the proper tracking system.
  • Maintain a "car stock" and/or customer on-site inventory as needed.

• Results

  • Achieve expected productivity levels based on assigned workload and experience level.
  • Participate in Ricoh Extra Value program opportunities and bill accordingly.
  • Perform other duties as assigned.

Required Experience

• Requires a valid state driver's license and the minimum auto insurance coverage per Ricoh policy for roles involving extensive travel.
• Experience with computers, electronics, mechanics, basic networking, and printing software applications is desirable.
• Must meet the requirements listed in Ricoh's Technology Services Training Role Inventory and Certification Program for the assigned role.

Required Education

• High school diploma required.
• Additional coursework or training in computers, electronics, mechanics, networking, or printing software is a plus.

Work Environment

• Working Conditions
  • Extensive daily travel by automobile between customer locations is required.
  • May require travel on foot in urban areas, and working outdoors in varying weather conditions.
  • Occasional overnight travel may be necessary.
  • Must be able to move objects up to 400 pounds and lift/carry objects weighing up to 50 pounds.
  • Frequent bending, stooping, squatting, and kneeling may be required to service equipment.
  • Requires dexterity for tasks like using a calculator, keyboard, and hand tools.
  • Shift work, overtime, on-call duties, and stand-by may be required.
  • Work may be subject to stress from deadlines, performance expectations, and high service call volumes.

About the Company
Ricoh is a leading global provider of technology and services for businesses of all sizes. The company specializes in providing innovative solutions in document management, production printing, IT services, and more, helping clients achieve greater operational efficiency and drive digital transformation.