WorkMyWay

Services and repairs a variety of company products and systems at customer locations within a defined territory. The Technology Service Support Representative handles a full workload on both stand-alone and networked devices while maintaining strong customer relationships and uncovering revenue opportunities (supplies, contracts, upgrades).

Primary Responsibilities

• Achieve productivity targets for assigned workload and experience level.

• Manage territory, parts inventory (“car stock”), and customer accounts; follow territory back-up plans.

• Perform diagnostics, installations, removals, retrofits, and repairs on B&W, color, and multifunction devices.

• Complete basic network set-ups (IP addresses, driver downloads) and deliver customer training on print functions.

• Identify and forward leads for supplies, contract sales, network support contracts, and equipment/print assessments.

• Execute all call-handling, administrative, and territory-management procedures accurately and on time.

• Provide technical guidance to less-experienced technicians and uphold professional appearance and demeanor.

• Comply with all company policies and perform other duties as assigned.

Required Experience

• Journeyman-level technical knowledge plus 2+ years of related electro-mechanical service experience.

• Demonstrated ability to troubleshoot electro-mechanical, electronic, and digital systems.

• Strong interpersonal, verbal-communication, and customer-service skills.

• Valid driver’s license and auto insurance for extensive daily travel.

Required Education

• Completion of a technical school program (or equivalent training) in electronics, electro-mechanics, or a related field.

Work Environment

• Field-based role with extensive daily automobile (or walking-territory) travel in all weather conditions.

• Customer office settings with normal lighting/temperature and regular exposure to solvents, cleaners, minor cuts/burns, and equipment up to 400 lbs.

• Frequent stooping, bending, squatting, kneeling, and lifting/carrying up to 50 lbs; fine-motor dexterity required for small tools/components.

• Shift work, overtime, stand-by, and on-call assignments may occur; routine phone/wireless contact with call center, parts department, and manager.

• Periodic stress from high service-call volume and occasional interactions with dissatisfied customers.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology, creating outstanding customer experiences and driving innovation for businesses worldwide. By empowering digital workplaces, Ricoh helps individuals work smarter from anywhere and harness information to unlock organizational potential, all while fostering a high-performance culture focused on excellence, sustainability, and comprehensive employee development.