WorkMyWay

The Office Manager leads a  Ricoh on‑site services team, blending hands‑on operational oversight with a supportive, growth‑oriented culture. You direct daily workflows, champion service excellence, and collaborate with clients to drive continuous improvement and innovative solutions.

Primary Responsibilities

• Guide and motivate the on‑site team; cultivate a positive work environment that boosts engagement and retention.

• Oversee daily operations, leveraging deep knowledge of Ricoh products and services to ensure quality, efficiency, and compliance with audit/deadline standards.

• Partner with customers to streamline business processes, gather feedback, and implement improvements that enhance mutual success.

• Lead a service‑oriented culture by monitoring satisfaction metrics and acting on client input.

• Provide ongoing coaching, training, and development opportunities to help team members reach their full potential.

• Identify and introduce innovative practices or technologies that keep the site ahead of evolving demands.

Required Experience

• 3 + years of relevant work experience, including customer‑facing roles.

• Proven managerial/leadership experience (preferably in a similar services environment).

• Strong technology proficiency and adept problem‑solving skills.

• Effective written and verbal communication abilities.

Nice to Have: familiarity with technical aspects of B2B services, previous management in a comparable field, and proficiency with Microsoft 365.

Required Education

• High‑school diploma or GED.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.