WorkMyWay

Site Leader – Legal Office Services. Oversees day‑to‑day operations at a 1‑ to 3‑person legal‑office site, aligning workflows with organizational goals, developing staff, and maintaining exceptional client relationships to ensure quality, efficiency, and compliance.

Primary Responsibilities

• Direct site strategy and daily operations, driving initiatives that improve efficiency and service quality.

• Recruit, coach, mentor, and develop team members, fostering a culture of continuous learning and high performance.

• Serve as the primary client contact—build relationships, anticipate needs, and ensure satisfaction and retention.

• Monitor compliance with legal‑industry regulations, quality standards, and optimal use of site resources.

• Analyze data to spot trends, anticipate client requirements, and lead continuous‑improvement and change initiatives.

• Resolve issues and conflicts promptly and diplomatically, modeling professionalism at all times.

Required Experience

• Minimum 2 years in the legal industry with direct client interaction.

• Demonstrated ability to lead, train, and motivate employees.

• Strong interpersonal, customer‑service, and organizational skills.

Required Education

• High‑school diploma or GED.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture committed to excellence, sustainability, and continuous employee development.