WorkMyWay

The Administrator, Dispatcher will proactively review future routes to eliminate potential challenges and create solutions based on customer expectations. This role works closely with sales, scheduling, field service, inventory control, and other functional areas to ensure timely and accurate delivery, pickup, and relocation of equipment. The position requires the use of advanced scheduling software to provide available windows to customers and satisfy their needs.

Primary Responsibilities

• Efficiently route trucks to balance workload and shipping costs, while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository.
• Provide back-up support for the Administrator, Scheduler when applicable.
• Close out the previous day's routes.
• Coordinate overall voicemails and emails between internal and external customers.
• Ensure that all required units are scanned and loaded daily by checking the Not Shipped in Dispatch Prep.
• Reconcile routes (aborts, uploading D&As to Oracle, etc.).
• Maintain resource calendar to ensure adequate resources are available.
• Validate relocation processing completion.
• Update and provide feedback on metrics reporting.
• Manage and update the Issue Log.
• Validate, publish, print, and finalize routes.
• Print RMAs/D&As as necessary.
• Forecast and coordinate truck fleet resources.
• Perform timely ship confirmations (MO & Imminent).
• Coordinate same-day route changes (e.g., Surprise Pick-up).
• Coordinate the requirement of a 2+ man team/delivery for Production machines.
• Decide on cost-effective solutions for overflow routes (3PL carriers).
• Coordinate with customers to obtain signed and dated completed paperwork.
• Manage return of inventory for canceled orders.
• Responsible for truck ETA management.
• Place service calls as required.
• Provide time frame authorizations.
• May require printing bills of lading.
• Perform other duties as assigned.

Required Experience

• Minimum of 1 year of customer service experience.
• Proficiency in Microsoft Word and Excel.
• Experience using advanced scheduling software tools.

Required Education

• High school diploma or equivalent education.

Knowledge, Skills, and Abilities

• Customer-first orientation.
• Strong customer service and communication skills.
• Problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Ability to work effectively within a team.
• Professional interaction with all levels internally and externally.
• Ability to follow all facility security and safety rules.

Working Conditions

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified and require interpreting, comprehending, and applying complex materials, data, and instructions.
• Minimal physical effort required; work is mostly sedentary but may require walking, standing, bending, reaching, lifting, or carrying objects (typically less than 10 lbs.).
• Moderate dexterity is required, involving the regular use of basic skills such as keyboarding and hand tools.