WorkMyWay

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as a specialist on certain products. Additional responsibilities may include a Team Lead/Coordinator role. Position requires one industry certification.

Primary Responsibilities

• Specializes in servicing and repair of a core set of highly complex office products.

• Manages territory, inventory, and customer relationships.

• Provides second-level technical support to other technicians.

• Achieves expected productivity levels based on workload and experience.

• Actively generates revenue through supply leads, contract sales, network support, and equipment/print assessment leads.

• Works under minimal supervision and demonstrates technical expertise.

• Performs diagnostics, installation, removal, and retrofits on complex office products.

• Performs troubleshooting and repairs or replaces components on B&W, color, and multifunctional devices.

• Completes technical training on new equipment.

• Conducts on-the-job training (OJT) and technical seminars.

• Serves as a role model with professional appearance and behavior.

• Seeks continuous improvement opportunities.

• Takes on Field Technology Service Manager responsibilities when required.

• Executes call handling procedures and maintains accurate parts inventory.

• Collaborates with sales partners to generate leads and upgrades.

• Completes administrative tasks timely and accurately.

• Provides excellent customer service and manages difficult customer situations.

• Acts as a liaison for unresolved technical issues.

• Maintains professional internal and external relationships.

• Responsible for maintaining “car stock” inventory.

• Performs other duties as assigned.

Required Experience

• Completion of technical school and 3+ years of related experience.

• Minimum of 2 years as a Technology Service Consultant I.

• Must hold 1 industry certification with a sustained performance level of at least 2 years.

• Valid state driver’s license and auto insurance (as per Ricoh policy).

Required Education

• Technical school education required.

Work Environment

• Typically works in office settings with normal lighting, ventilation, and noise.

• Extensive daily travel by automobile or foot (in urban settings).

• Exposure to minor physical risks (cuts, burns), chemical solvents, and cleaners.

• May require shift work, overtime, stand-by, or on-call.

• Frequent customer and internal team contact (dispatch, parts department, field service manager).

• Periodic stress from service volume and dissatisfied customers.

• Physically demanding: lifting objects up to 50 lbs, moving equipment up to 400 lbs, frequent walking, stooping, kneeling, and using hand tools.

• Requires dexterity for handling small mechanical and electronic components.

About the Company

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization.

We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest in Yourself:
At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with 401(k), HSA, and FSA plans.

• Augment your education through tuition assistance.

• Enjoy paid vacation and holidays annually.

• Tap into many other benefits for your health, wellness, and development.