WorkMyWay

This entry-level technician position is designed to service and repair a variety of company products. The Field Representative I is responsible for tasks such as setup, tagging, installation, preventative maintenance, and routine servicing of small printers, low-end segment devices, and facsimile devices at customer locations. The position involves managing territory, inventory, and customer relationships, and driving revenue-generating opportunities.

Primary Responsibilities:

• Achieves expected productivity levels associated with assigned workload and experience.
• Manages territory, inventory, and customer relationships effectively.
• Demonstrates technical expertise by performing diagnostics, installations, and repairs on assigned equipment.
• Performs basic connected installations, sets up IP addresses, downloads printer drivers, and provides customer training on devices.
• Troubleshoots and repairs or replaces equipment components as necessary.
• Completes technical training on new equipment as assigned.
• Executes territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains own parts inventory with a high degree of accuracy.
• Completes administrative tasks in an accurate and timely manner.
• Complies with all company policies and standards.
• Interacts with external customers to assess service needs and ensure satisfaction.
• Exhibits professional demeanor and maintains productive relationships with company personnel.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.

Required Experience:

• Some working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
• Previous experience in computer, electronics, or mechanical fields is desirable.
• Requires a valid state driver's license and minimum level of auto insurance coverage for extensive use of a personal car.
• A valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Required Education:

• High school diploma required. Completed classes or experience involving computers, electronics, mechanics, or similar fields is desired.

Working Conditions:

• Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Extensive daily travel by automobile and, in some cases, by foot within a designated geographic area.
• Exposure to minor cuts, burns, and frequent use of chemical solvents and cleaners.
• Shift work, overtime, stand-by, and/or on-call duties may be required.
• Daily contact with the service call center and parts department.
• Regular direct contact with customers (office/IT managers and machine operators) to resolve equipment issues.
• Physical demands include moving objects weighing up to 400 pounds, bending, squatting, kneeling, and carrying tools weighing up to 50 pounds.
• Requires high dexterity for using hand tools and working on small electronic and mechanical components.

About the Company:
Ricoh is an integrated solutions provider and partner that connects people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. The company empowers digital workplaces, enabling individuals to work smarter from any location and harness the power of information to unlock potential in every organization. Ricoh’s commitment to excellence and sustainability drives success for both customers and employees. Join us to be part of a team focused on passion, purpose, and high performance.