WorkMyWay

As the Site Leader, you are accountable for the daily operations of a small site, ensuring contract compliance, customer satisfaction, and operational excellence. You act as the go-to person for a small team, supporting facility-related concerns, service execution, and internal communication. Responsibilities include delivering a range of office services such as copy, mail, imaging, hospitality, and print services.

Primary Responsibilities

• Operate and manage office equipment including copiers, mail machines, and imaging devices

• Oversee mailroom, copy center, or scanning facility; may also manage courier, reception, and shipping/receiving services

• Act as point of contact for customer issues at sites without a Site Manager

• Assign work, schedule tasks, and supervise employee breaks

• Handle customer communication and ensure contract compliance

• Train and develop assigned staff and report performance metrics

• Track service levels, perform site audits, and assist with recruitment and performance evaluations

• Monitor inventory and order supplies using Oracle’s iProcurement

• Maintain reports, work orders, vendor communication, and routine inspections

• Coordinate AV equipment and conference room logistics

• Ensure shift profitability by supervising material usage and employee productivity

• Support additional duties as needed

Required Experience

• Minimum 2 years of experience in a related B2B or technical field

• At least 2 years of customer-facing experience required

• Previous training experience preferred

• Proven technical proficiency and leadership capabilities

Required Education

• High school diploma or GED required

Work Environment

• Office environment with typical lighting, ventilation, and temperature

• Some physical tasks including walking, standing, bending, and lifting up to 50 lbs.

• Regular use of office tools and technology (keyboard, calculator, etc.)

• Work includes interpreting and conveying varied and complex information

About the Company

Come Create at Ricoh
Ricoh is a global leader in integrated digital services and workplace innovation. Our mission is to empower businesses by connecting people with technology, driving sustainable growth through smart information management and cutting-edge solutions. At Ricoh, we believe in fostering high-performance teams guided by passion, purpose, and service excellence.

Employee Benefits Include

• Medical, dental, life, and disability insurance

• 401(k), HSA, and FSA options

• Tuition assistance programs

• Paid vacation time and holidays

• Health, wellness, and professional development support

Ricoh is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are encouraged to apply.