WorkMyWay

This is a highly skilled technical expert role responsible for delivering advanced service solutions across multiple product lines. The position serves as the primary resource for training, mentoring, and servicing specialized business solutions. Responsibilities include optimizing service operations, analyzing data for improvements, and supporting new business initiatives.

Primary Responsibilities

Technical Expertise & Solutions Implementation

• Configures, installs, troubleshoots, networks, and maintains a broad range of equipment and technologies.

• Collects and analyzes complex data to identify service improvement opportunities across business areas.

• Proactively identifies product/process upgrade opportunities to increase equipment utilization.

• Assembles, adjusts, and maintains equipment, providing expert guidance for optimal operations.

• Demonstrates high proficiency in technical areas and assumes team lead/coordinator roles when necessary.

• Provides workflow observations, customer training, and solution recommendations to improve efficiency.

Customer Service & Relationship Management

• Actively promotes support offerings, anticipating and addressing customer needs.

• Maintains strong professional relationships with customers and internal personnel.

Workload & Performance Management

• Manages a full workload, ensuring prompt service response times, repair efficiency, and quality control.

• Executes workload management and call-handling procedures with precision.

Administrative & Compliance

• Adheres to company policies, completing administrative tasks accurately and efficiently.

• Maintains necessary logs, reports, and inventory records.

• Tracks all work activities using proper reporting systems.

• Manages “car stock” and on-site inventory for optimal equipment availability.

Results & Business Growth Initiatives

• Achieves productivity targets, meeting workload and experience-based expectations.

• Actively participates in value-added program opportunities.

• Assists in identifying new business growth opportunities.

Required Experience

• Valid state driver’s license and minimum auto insurance coverage per company policy.

Required Education

• High school diploma required.

• Coursework or experience in computers, electronics, mechanics, networking, or printing software preferred.

• Meets relevant technical training and certification requirements.

Working Environment

• Extensive daily travel between customer locations by automobile; urban foot travel may be required.

• Exposure to varied weather conditions and occasional outdoor work.

• Frequent lifting (up to 50 lbs), bending, kneeling, and maneuvering equipment (up to 400 lbs).

• Use of hand tools, diagnostic equipment, and electronic testing devices.

• Potential exposure to solvents, cleaning agents, and mechanical components.

• Occasional shift work, overtime, stand-by, or on-call responsibilities.

About the Company
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.