WorkMyWay

The Delivery and Set Up Driver is responsible for the efficient and safe delivery, relocation, and setup of office equipment, including installation and networking. The role includes providing basic customer training and ensuring compliance with federal DOT regulations and Delivery Safety Standards.

Primary Responsibilities:

• Equipment Delivery: Ensure the safe delivery of equipment to the correct location.
• Log Maintenance: Maintain log books in compliance with DOT regulations (electronic or manual).
• Vehicle Safety: Conduct pre and post-trip vehicle inspections to ensure safety and cleanliness.
• Cost Efficiency: Perform product pick-up alongside delivery to minimize costs.
• Technical Installations: Set up IP addresses, install print drivers, and manage customer equipment configurations.
• Customer Training: Provide basic training on standalone and network devices.
• Safety Programs: Participate in and adhere to safety programs.
• Customer Communication: Pre-call customers when applicable and maintain excellent communication.
• Productivity: Achieve expected productivity levels based on workload and experience.
• Customer Relations: Build and maintain positive relationships with customers.
• Issue Resolution: Identify customer needs and determine appropriate actions.
• Feedback: Provide constructive feedback to the service and process team.
• Professionalism: Maintain a professional appearance and adhere to company policies.
• Dispatch Communication: Contact dispatch or service department as needed.
• Equipment Configuration: Ensure equipment matches provided documentation.
• Loading/Off-loading: Safely load and secure equipment in the vehicle.
• Electronic Signatures: Use phone to capture customer signatures.
• Paperwork: Ensure all paperwork is properly processed.
• Training: Train new delivery drivers on new products and proper loading techniques.
• Accident Reporting: Follow all accident/incident reporting guidelines.
• Inventory Management: Conduct cycle counts and inventory reconciliation.
• Warehouse Equipment: Operate warehouse equipment such as forklifts and pallet jacks.
• Additional Duties: Perform other duties as assigned.

Required Experience:

• Driving Record: Safe driving record and history.
• Technical Training: Online and on-the-job training focusing on networking and installation.
• Experience: Minimum two years of medium-duty truck driving experience.
• Overnight Stays: Willingness to stay overnight as required.

Required Education:

• Age & Education: At least 20 years old with a high school diploma or equivalent.
• Licensing: Valid commercial driver’s license if applicable by state.

Working Conditions:

• Safety Compliance: Follow lifting/moving procedures and rules of the road.
• Physical Demands: Frequent stooping, bending, squatting, and lifting up to 100 pounds.
• Environment: Work in office, warehouse, and vehicle environments with exposure to chemical solvents and cleaners.
• Independence: Ability to work independently.

About the Company: Ricoh is an integrated solutions provider that connects people and technology, delivering innovation and outstanding customer experiences. We empower digital workplaces, enabling individuals to work smarter from any location. Ricoh provides services and technologies that inspire customer success and help guide them toward a better and more sustainable future. Join our purpose-driven, passionate team and be part of our commitment to excellence.