WorkMyWay

The Field Support Technician is responsible for the daily service, support, and repair of Ricoh-managed devices within a defined geographic area. This includes customer support, equipment setup and installation, preventative maintenance, and service of printers, multi-functional devices, and other equipment under Ricoh’s Service Advantage program. The role may also involve managing on-site parts and consumables inventory and requires travel within the metro area using a personal vehicle.

Primary Responsibilities

• Provide on-site support for printers, copiers, and other supported devices.

• Respond to customer support requests and resolve issues professionally and efficiently.

• Escalate unresolved problems as needed and keep customers informed on progress.

• Conduct printer needs assessments, installations, moves, and disposals.

• Maintain printer fleet tools and databases.

• Manage on-site inventory of hardware, parts, and supplies.

• Use personal vehicle for travel within the metro area.

• Lift and transport equipment up to 50 lbs. and perform extensive walking.

• Perform additional duties as assigned.

Required Experience

• IT Help Desk Support experience (applications and hardware) preferred.

Required Education

• High school diploma or equivalent required.

• Additional technical training or certifications (e.g., HP Certifications) preferred.

• Completion of Ricoh Learning Institute courseware within designated timeframe.

Work Environment

• Office environment with standard lighting, ventilation, and noise levels.

• Physical activity includes walking, standing, bending, reaching, and lifting up to 50 lbs.

• High dexterity required for using various hand tools and working with small components.

• Requires interaction with internal departments, customers, vendors, and external agencies.

• Assignments involve troubleshooting, routine servicing, and following technical manuals.

About the Company

Ricoh is a global leader in workplace innovation, digital transformation, and business optimization. Ricoh empowers organizations through cutting-edge information management solutions and services that connect people and technology.

Employee Benefits Include:

• Medical, dental, life, and disability insurance options

• 401K, HSA, and FSA investment plans

• Tuition assistance programs

• Paid vacation and holidays

• Comprehensive wellness and professional development opportunities

Join Ricoh and become part of a high-performance team dedicated to innovation, service excellence, and customer success.