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General Information

Client
Ferguson Enterprises, LLC
Job Category
Administration
City
Nashville
State
Tennessee
Work Style
Onsite

Job Description & Requirements

Ferguson is seeking an Appliance Installation Coordinator to join our team. This role offers a pay range of $15.00 - $25.39 per hour, with eligibility for bonus or incentive plans. The position requires a schedule of Monday to Friday from 7:00 AM to 4:00 PM, with additional overtime as needed. Ferguson is committed to providing an environment focused on personal and professional growth, with a robust benefits package to support the mental, physical, and financial well-being of our associates.

Primary Responsibilities

  • Develop and maintain relationships with an assigned customer base, ensuring customer satisfaction with products and services.
  • Collaborate with sales teams to understand customer requirements.
  • Review and modify work orders for accuracy, including scope, required dates, and product availability.
  • Contact customers for scheduling pre-site visits, deliveries, and installations.
  • Update the Installation Calendar with job conditions.
  • Track and record the number of installations by product type.
  • Receive and store pre-site notes, change orders, exit checklists, pictures, and invoices.
  • Provide formal pricing to customers and handle customer advocacy concerns.
  • Write credit memos and sales orders for returns and rescheduled appointments.

Required Experience

  • Prior installation coordinating experience is strongly preferred.
  • Expert knowledge of product and installation processes.
  • Strong organizational and communication skills.
  • Ability to maintain positive relationships with both internal and external customers.
  • Familiarity with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).

About the Company
Since 1953, Ferguson has been a trusted supplier of quality products across various industries, including commercial, HVAC, industrial, residential, and waterworks sectors. The company has over 36,000 associates across 1,700 locations and is dedicated to providing solutions that make complex projects simple, successful, and sustainable. Ferguson offers ample opportunities for career growth and advancement, with a focus on community involvement and a supportive work environment.

Ferguson is an equal opportunity employer and complies with all applicable wage regulations, offering a comprehensive benefits package