WorkMyWay

The Broadband Installation Technician is responsible for acquiring the necessary skills and knowledge to perform broadband installation and troubleshooting activities. This is an entry-level trainee role with increasing proficiency and decreasing supervision over time. The role includes hands-on training, field assessments, and safety certification requirements. Pay Rate: $18.20 per hour + quarterly bonuses, paid training, and comprehensive benefits effective Day 1.

Primary Responsibilities

• Perform installations and service changes while following company procedures, safety guidelines, and applicable codes.
• Update customer accounts to ensure accurate service records.
• Troubleshoot and resolve customer issues to ensure proper service functionality.
• Educate customers on products, services, and account management.
• Persist in completing projects despite challenges, with minimal supervision.
• Use active listening skills and empathy to enhance customer satisfaction.
• Operate tools, including hand tools and installation equipment, while working at heights (poles, roofs) using ladders, bucket trucks, and safety gear.
• Lift and carry loads of 70 lbs. or more, work in confined spaces such as attics and crawl spaces, and perform tasks near power lines.
• Work within manufacturer-rated weight capacities for all equipment, including ladders and aerial lifts.
• Drive a company vehicle safely while maintaining compliance with licensing requirements.
• Work in various weather conditions, construction areas, and public spaces.
• Maintain flexibility to work weekends, evenings, holidays, and overtime when necessary.
• Complete required training and obtain necessary safety certifications.
• Maintain punctuality and reliability in attendance.
• Perform additional duties as assigned.

Required Experience

• 0-2 years of relevant experience (training will be provided).

Required Education

• High school diploma or GED required.

Work Environment

• Exposure to moderate noise levels, animals, and construction areas.
• Frequent climbing, lifting, and physical exertion.
• Work performed indoors and outdoors in varying weather conditions.
• Requires vision capability, including close and peripheral vision.
• Travel between work locations may be required.

About the Company
Comcast is a Fortune 50 company leading the media and technology industries. The company is committed to innovation, diversity, and an exceptional employee experience.

Employee Benefits Include:

• Medical, dental, and vision coverage effective Day 1.
• Discounted cable services.
• 21 paid days off + 8 company-observed holidays.
• Tuition reimbursement and career development programs.
• 401K savings plan with company matching.

Comcast is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.