WorkMyWay

This position requires solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. This includes new business and other various support functions as developed or assigned.

Primary Responsibilities

• Perform product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of expertise.
• Perform full range of product repair, customer training, equipment, and workflow observation, and engage in problem-solving to improve methods.
• Proactively seek volume-building opportunities to increase utilization of Ricoh equipment, supplies, and services.
• Assemble, adjust, and maintain products according to specs and relevant documentation/instruction.
• Act as a resource for others when solutions-level expertise/skill is required.
• Maintain productive, professional relationships with all customers and Ricoh personnel, contributing to the overall success of the team.
• Understand and promote Ricoh's support functions and offerings, anticipating and managing customer needs.
• Manage own time and schedule, assisting in support of solutions time/schedule.
• Execute all required workload management and call handling procedures.
• Complete administrative tasks accurately and in a timely manner, including maintaining required logs and reports.
• Account for all time and activity by recording information in the proper tracking system.
• Maintain a "car stock" and/or customer on-site inventory as necessary.
• Achieve expected productivity levels associated with assigned workload and experience.
• Participate in Ricoh Extra Value program opportunities and bill accordingly.
• Perform other duties as assigned.

Required Experience

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.
• Requires experience involving computers, electronics, mechanics, basic network, and printing software applications.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role.

Required Education

• High school diploma required.

Working Conditions

• Extensive daily travel in an automobile between customer locations is usually required.
• Assignments at a customer's site or "walking work area" might require extensive travel by foot.
• Travel may be required in a wide variety of weather conditions.
• Occasional overnight travel may be required.
• May need to move objects up to 400 pounds and lift/carry objects up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling may be required.
• Requires dexterity for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Shift work, overtime, stand-by, and/or on-call may be required.
• Work may involve periodic stress due to deadlines, performance expectations, and customer service challenges.

About the Company
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information. Our services and technologies inspire our customers' success, guiding them toward a better and more sustainable future. Join our passionate and purpose-driven team, and help drive our high-performance culture of excellence into tomorrow.