WorkMyWay

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Primary Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring high quality and efficiency.

• Troubleshoot equipment issues and escalate technical problems for timely resolution.

• Provide outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.

• Maintain accurate records, manage inventory, and calculate charges for services rendered.

• Collaborate with team members to ensure timely job delivery and support building operations.

• Support additional office functions including meeting room setup, light maintenance, and reception coverage as needed.

• Follow all safety standards and handling protocols to maintain a secure work environment.

Required Experience

• Minimum of 1 year of relevant work experience.

• Proficiency in basic computer skills, including Microsoft Office Suite.

• Strong communication skills and ability to succeed in a fast-paced, customer-facing environment.

Required Education

• High school diploma or GED required.

Preferred Qualifications

• Prior experience in print/copy services or related fields.

• Basic knowledge of electronics and copier equipment maintenance.

• Valid driver’s license with minimum auto insurance coverage.

About the Company

Come Create at Ricoh
Ricoh is a global leader in workplace innovation and digital transformation. We connect people and technology to deliver seamless solutions that empower businesses to succeed. Through our integrated services and sustainability-focused approach, we help organizations operate more efficiently and responsibly.

Employee Benefits Include:

• Medical, dental, life, and disability insurance

• 401(k), HSA, and FSA investment options

• Tuition assistance programs

• Paid vacation and holidays

• Health, wellness, and professional development resources

Ricoh is an equal opportunity employer committed to diversity, equity, and inclusion. All qualified applicants are encouraged to apply.