WorkMyWay

Manages day-to-day operations at a single-person client site, delivering contracted office services—copy/print, mail and courier, managed print, imaging/scanning, hospitality, and basic facilities support—while serving as the primary customer contact and ensuring Ricoh Service Excellence standards and cost controls are met.

Primary Responsibilities

• Run daily operations of the mailroom, copy center, scanning, shipping/receiving, or reception area.

• Operate office equipment (PCs, MFDs, imaging, mail machines) and meet service-level agreements.

• Create/close work orders, monitor contractors, inspect areas, report facility issues, and handle supply re-orders.

• Coordinate conference rooms and A/V resources; manage hospitality requests.

• Collect service data; prepare routine reports and support monthly client invoicing.

• Maintain positive client relationships, resolve issues, and identify workflow improvements.

• Achieve profitability targets by controlling materials and supply costs.

• Perform other duties as assigned.

Required Experience

• 1+ years B2B or technical experience; at least 1 year in a customer-facing role.

• Familiarity with office technology and basic troubleshooting.

Required Education

• High-school diploma or GED.

Work Environment

• Professional office setting with normal lighting, ventilation, temperature, and noise.

• Mostly sedentary with periodic walking, standing, bending, and lifting/carrying up to 50 lbs.

• Regular use of calculators, keyboards, and other office tools; role involves interpreting and conveying detailed information.

About the Company

Ricoh is a global integrated solutions provider that connects people and technology to create outstanding customer experiences and drive innovation. By enabling digital workplaces, Ricoh helps organizations work smarter from anywhere, unlock information’s full potential, and foster a culture of excellence, sustainability, and continuous employee development.