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General Information

Client
Ferguson Enterprises, LLC
Job Category
Customer Service - Retail
City
Norfolk
State
Virginia
Work Style
Onsite

Job Description & Requirements

Ferguson is seeking the right individual to fill an immediate need for a Counter Sales Representative. This role offers competitive compensation, hourly bonus potential, and a comprehensive benefits package including medical, dental, vision, 401(K) with company match, paid time off, and more. The position follows a rotating M-F schedule, alternating weekly between 6:30am–3:30pm and 8:00am–5:00pm, with one Saturday per month from 8:00am–12:00pm.

Primary Responsibilities

  • Provide advice to customers regarding the best products to fit their needs
  • Process orders via order management system
  • Operate cash registers and follow established cash handling procedures
  • Prepare and stage orders for customer pick up
  • Maintain store appearance and merchandising standards
  • Ensure merchandise is restocked and organized
  • Maintain a safe working environment, including use of Personal Protective Equipment (PPE)

Required Experience

  • Prior customer service experience preferred
  • Basic knowledge of plumbing and/or HVAC products is preferred
  • Bilingual ability is a plus
  • General computer skills, including Microsoft Office
  • Ability to lift, load, and deliver merchandise
  • General math skills for cash handling
  • Strong decision-making and communication skills
  • Willingness and ability to learn
  • Pre-employment drug and background screening required

Required Education

  • No specific education requirements mentioned

Work Environment

  • Must maintain a safe working environment including the use of PPE (Personal Protective Equipment)

Location of This Position

  • Norfolk, VA

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. With approximately 36,000 associates across 1,700 locations, Ferguson supports Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Building and Remodel, Waterworks, and Residential Digital Commerce sectors. The company’s mission is to make complex projects simple, successful, and sustainable. Ferguson fosters a community built on purpose, offering career growth, benefits, and a meaningful work environment.