WorkMyWay

Ferguson is currently seeking a Sales Support Representative to join their Residential Trade team. This role supports customer needs by coordinating product solutions, processing accurate sales orders, and providing exceptional service. Pay range is $17.77 – $29.92 per hour. This position is eligible for bonus or incentive plans.

Primary Responsibilities

• Collaborate with Sales associates to determine best product solutions for customer needs
• Provide personalized customer service through timely quotations and accurate order entry
• Coordinate product deliveries on behalf of customers
• Respond to sales inquiries and resolve customer concerns
• Utilize CRM and phone systems effectively

Required Experience

• 0–3 years of sales and/or customer service experience preferred
• Strong sales aptitude, including upselling skills
• Ability to respond quickly to customer needs and make timely decisions
• Effective under pressure in fast-paced environments
• Customer service-oriented mindset with strong relationship-building skills
• Digital literacy, including Microsoft Office
• Quick learner of product knowledge and internal processes

Location of this Position

• Omaha, NE

About the Company
Since 1953, Ferguson has been a trusted supplier across a range of industries. With approximately 36,000 associates across 1,700 locations, Ferguson is committed to building better infrastructure, homes, and businesses. The company fosters a culture of problem-solving, continuous growth, and meaningful impact. Associates benefit from a comprehensive package that includes health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, family-building benefits, paid parental leave, and more. Ferguson is proud to be an equal opportunity employer committed to diversity, inclusion, and community involvement.